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Sales Representative (F): Good afternoon. Global Co. This is Joan speaking. How can I help you?
Customer (M): Hi, Joan. This is Mr. Kilroy from PharmaShip.
Sales Representative: Hello, Mr. Kilroy. How are you? Customer: I’m fine, and you?
Sales Representative: Very well. So, what can I do for you today?
Customer: Well, I’m afraid I have a complaint about an order.
Sales Representative: I’m sure I can help you. Could you give me your order confirmation number, please?
Customer: Yes, it’s F-T-3-6-8.
Sales Representative: Okay. I have all of your order details here. Can you tell me what’s wrong?
Customer: Well, when I placed the order, the delivery date was August 14th.
Sales Representative: Yes, it was. Have you not received the order?
Customer: Yes, it arrived, but it was three business days late.
Sales Representative: I’m very sorry for the inconvenience.
Customer: I even paid for express shipping to ensure it would be here on time.
Sales Representative: I completely understand. Here’s what I can do: I’ll refund the shipping costs for that order. Additionally, to make up for the inconvenience, I can offer you a thirty percent discount on your next order. Is that acceptable?
Customer: Fair enough. Thanks.