A
| Benji’s | Benji’s Catering, can I help you? | |
| Jasmine | Yeah, this is Jasmine Goodman from Lowis Engineering. I’m calling about an order for food I made for today. | |
| Benji’s | Yes? | |
| Jasmine | There’s a problem with the lunchtime special executive menu for ten I ordered. You sent the wrong delivery. | |
| Benji ‘s | What did you receive? | |
| Jasmine | Er, let me see the delivery note. Ah yes, the children’s party special. | |
| Benji’s | Ah, I see. | |
| Jasmine | Could you pick it up from our office? | |
| Benji’s | Yes, of course. | |
| Jasmine | And can you give us a refund, please? We really don’t need the lunch special now. |
B
| TPS | Thank you for calling TPS. To arrange a pickup, press 1. For the latest information on a package sent with TPS, press 2. | |
| Tony | TPS, good morning. This is Tony speaking, how can I help you? | |
| Jasmine | Oh, hi. My name’s Jasmine Goodman. It’s concerning a package I sent to Singapore. Something’s gone wrong with the delivery. It hasn’t arrived yet. | |
| Tony | OK. Can I have your tracking number, please? | |
| Jasmine | Er, it’s MU 76344 HJ. | |
| Tony | Let me just check for you …. Yes, sorry to keep you waiting. I’m afraid it’s been delayed. It’s in the Singapore depot at the moment. Apparently, there was a problem with the delivery address. | |
| Jasmine | Oh , really? What’s happened to it? | |
| Tony | It seems the house number didn’t exist. Can I check it with you? Was it to 40 Golden Orchard Road? | |
| Jasmine | No, 14! | |
| Tony | Right- one four. I see. | |
| Jasmine | Can you tell me when it’ll be delivered? | |
| Tony | We’ll put it on a truck right away so it will arrive today. I sincerely apologize for any inconvenience. |
| Supplier | Jackson Office Supplies. How can I help you? | |
| You | This is Cathy King from Apcos Ltd. There’s a problem with an order I made last week. | |
| Supplier | I’m sorry to hear that. Can you give me the order number? | |
| You | Yes, it’s JYG 723 / 19 / BP. You sent the wrong ink for our printers. | |
| Supplier | Oh, I see. | |
| You | Could you pick it up and bring the right ink, TP2000? | |
| Supplier | No problem . | |
| You | Can you tell me when it’ll be delivered? | |
| Supplier | I think tomorrow should be possible. Is that OK? | |
| You | That’s OK. Thanks very much. Goodbye. |