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A
| Sally | Lowis Engineering, Sally Tyrone speaking. Can I help you? | |
| Alan | Hello, this is Alan Jay from Texas Consultants. I’d like to speak to somebody in your Sales Department, please. | |
| Sally | Please hold. I’ll put you through to Ms Kennedy …. Hello, Mr Jay? | |
| I’m sorry but her line’s busy at the moment. Can you hold? | ||
| Alan | Er, yes, OK. | |
| Sally | I’m afraid she’s still engaged. Can you call back later? | |
| Alan | Hm. All right. Goodbye. | |
| Sally | Goodbye. |
B
| Jasmine | Diane Kennedy’s phone, Jasmine Goodman speaking. | |
| John | Hello, Jasmine. John Carter from APU here. Is Diane there? | |
| Jasmine | Oh hi, John. I’m afraid she’s not available at the moment. | |
| She’s in a meeting. | ||
| John | Oh, I see. I need to speak to her today. | |
| Jasmine | Well, the meeting is until 11 o’clock. Can you call back later? | |
| John | Yes, OK. I’ll call back at 11.30. Is that OK? | |
| Jasmine | Yes, that’s fine. | |
| John | Good. Thanks, Jasmine. Bye. | |
| Jasmine | Bye, bye John. Maybe speak to you later. |
| Customer | Can I speak to Mr Rogers, please? | |
| You | I’m afraid Mr Rogers is in a meeting. | |
| Customer | Oh, I see. Well, can I speak to Pauline Coates in the Sales Department? | |
| You | I’ll put you through. | |
| Customer | Thanks. | |
| You | I’m sorry but Ms Coates· line is busy at the moment. | |
| Customer | Oh, I see. | |
| You | Can you hold? | |
| Customer | Hmm, I don’t think so . | |
| You | Can you call back later? | |
| Customer | Yes, OK, thank you. Bye. | |
| You | Bye! |