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Secretary (M): Good morning. Smith-Owen, how can I help you?
Caller (W): Good morning. Could I speak to Brian Owen, please?
Secretary: Who’s calling please?
Caller: Mary Sullivan.
Secretary: I’m afraid Mr. Owen is on the other line, ma’am.
Would you like me to put you on hold. Or would you prefer to leave a message?
Caller: I need to speak to him urgently. I’ll hold.
Secretary: Okay, ma’am. I’ll connect you as soon as possible. I’m putting you on hold now.
Caller: No problem. Thank you.