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Agent (F): Good morning, Jet Set Travel, how may I help you?
Assistant (M): Hello. I need to book a flight to New York for my employer. She needs to leave on April the 9th.
Agent: Which airport would you like the flight to depart from?
Assistant: Central London – either Heathrow or Gatwick is fine.
Agent: We have a flight departing from Gatwick at 8:00 am. The flight lands in New York at 3:00 pm, US Eastern Standard Time.
Assistant: Perfect. Book a business class seat for Janet Harriman, please.
Agent: Certainly. Is there anything else I can do for you?
Assistant: Yes, Ms. Harriman will need a ride from the airport to her hotel.
Agent: We can arrange a car and driver. The driver will meet her at the arrival gate in New York and help her with her baggage.
Assistant: That sounds great. Thank you.